What should officers do when encountering a mental health crisis?

When officers encounter a mental health crisis, using appropriate de-escalation techniques and requesting assistance from mental health professionals is essential. This approach focuses on resolving the situation without resorting to force or escalated confrontation. De-escalation techniques may include communicating calmly, actively listening to the individual in crisis, and trying to understand their needs, which can help to diffuse heightened emotions and create a safer environment for everyone involved.

Requesting mental health professional assistance is also vital because these professionals are specifically trained to handle mental health issues and can provide the necessary support and intervention. They can evaluate the individual's condition and suggest appropriate action based on their expertise.

This method prioritizes the individual's well-being and acknowledges that mental health crises require specialized care. It fosters a collaborative environment where officers and mental health professionals can work together for a more favorable outcome than simply detaining the person or neglecting the situation.